Emotions don’t stay at home. Most workplace challenges aren’t technical problems - they’re people problems. Stress, miscommunication, conflict, disengagement, and burnout all have one thing in common: emotion. Avoiding them costs more than addressing them.

This workshop is designed for people managers, team leaders, and supervisors who want to lead more effectively by understanding emotions - their own and those of others.

Themes:

• Why emotional intelligence matters at work

• Managers as emotional role model

• Responding not reacting

• Balancing empathy with accountability and appropriate boundaries